E-Commerce (Magento) - Support Plans

WebilizeCare™ E-Commerce (Magento) Support offering provides world class support and maintenance services, to ensure successful operational support and customer success. This is a wonderful opportunity to gain a long term and reliable Magento partner.

Starter

$ 6,000
Annually & Save $1,200
or $600 per Month

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  • Up to 4 Hours per Month
  • 24x7 Performance Monitoring
  • Preparation/Discussion/Gathering (FREE communication)
  • Estimation Approval
  • Security Checks and Updates (Monthly)
  • Extension Updates (Monthly)
  • Service Level Agreement (Response Time within 24 Hours)
  • Quality Assurance
  • Content Updates
  • Small Changes to the Website
  • Spam Comment Cleanup

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This plan is for established entrepreneurs who rely on their Magento website to generate sales revenue. Having professional Magento support gives businesses a piece of mind that their website is well maintained and secured with 24x7 performance monitoring.

Corporate

$ 12,000
Annually & Save $2,400
or $1,200 per Month

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  • 50 Annual Development Hours
  • Security Checks and Updates (Weekly)
  • Extension Updates (Weekly)
  • Service Level Agreement (response time within 8 hours)
  • Support Marketing Initiatives
  • Strategy & Planning
  • Developing on Test Websites
  • Performance Optimization
  • Google Analytics Tracking
  • Monthly Meetings/Follow-ups
  • Performance Caching
  • Strategy & Planning
  • Database Optimization

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The Corporate plan is for busy small business owners with larger Magento sites that have no IT support or is lacking Magento-specific experience. Also included are Quality Assurance testing, and a Service Level Agreement with 1-business day response time.

Enterprise

$ 30,000
Annually & Save $6,000
or $3,000 per Month

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  • 200 Annual Development Hours
  • 2-Hour Priority Urgent Request Support
  • Database Optimization
  • Security Checks and Updates (Weekly)
  • Extension Updates (Weekly)
  • Service Level Agreement (response time within 4 hours)
  • Advanced Performance Caching
  • User Acceptance Testing
  • Release planning
  • Monthly Meetings/Follow-ups
  • Disaster Recovery Plan
  • Landing Pages
  • Advanced Google Analytics Tracking
  • Bi-Monthly Meetings/Follow-ups

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This plan is for larger enterprise organizations with premium website features. Also included are Quality Assurance testing, a Service Level Agreement with 2-hour response time, user acceptance testing, release planning, and comprehensive disaster recovery plan.